Efficient touch display for SMEs, with long-termism

Home / All / Reliability & Supply / How long can we expect the samples?

How long can we expect the samples?

Update Time:2026/8/18
Normally 3 ‒ 4 weeks for customized samples. For standard existing product, we always keep stocks and could ship out in 1 day. 
Regarding our delivery lead times, we offer two distinct scenarios depending on the order type. For customized samples that require specific design modifications, special material sourcing, tooling adjustments, and tailored production processes, our standard lead time is normally 3 to 4 weeks from the date of order confirmation and receipt of all necessary technical specifications. This period covers multiple essential steps: initial engineering review, prototype fabrication, in‑process inspections, functional and reliability testing, and final validation against your requirements. We also incorporate iterative feedback loops, allowing you to request modifications and approve interim versions, which ensures that the final sample precisely matches your expectations and reduces the risk of later rework. Throughout this cycle, our quality team documents every test result and inspection record for full traceability.

For standard existing products, however, we always maintain ample finished‑goods inventory in our warehouse, managed by an automated system that tracks stock levels and triggers replenishment based on historical demand and sales forecasts. This proactive approach enables us to ship such items within 1 business day after order placement, provided the order is received before our daily shipping cut‑off time (typically 2:00 PM local time). Our logistics department collaborates with multiple reliable courier partners to ensure fast, cost‑effective delivery, and we provide real‑time tracking numbers and estimated arrival dates immediately after dispatch. For urgent requests, we also offer expedited handling and premium shipping options upon negotiation.

We continuously review our production schedules and inventory policies to optimize lead times without compromising quality. Every shipment, whether custom or standard, undergoes final outgoing quality checks to confirm conformance. Our customer service team is always available to discuss special deadlines, clarify specifications, or arrange emergency orders. We believe that transparent and dependable delivery schedules are fundamental to building trust and long‑term partnerships. In summary, whether you need tailor‑made samples for new projects or off‑the‑shelf items for immediate production, our flexible lead‑time policy balances thoroughness with speed, ensuring you receive the right products at the right time. We are committed to meeting our promised timelines consistently, and we welcome any inquiries to further streamline your ordering experience.
Capacitive Touch Display Expert